好的,这是提取、翻译后的结果:
The Consumers’ Association is launching a mass claim against hotel booking site Booking.com. According to the advocacy organization, Dutch people have been disadvantaged for a total of hundreds of millions of euros. Many people are already signing up for the claim case on Thursday morning, causing the Consumers’ Association’s site to go offline regularly.
Booking is said to have charged excessive prices for hotel rooms. In addition, it feigns scarcity, uses fake discounts and shows incomplete prices. According to the Consumers’ Association, all of this is not allowed.
The damage can range from tens to several hundreds of euros per consumer, according to the association, which is working together with claim foundation CCC. Both organizations believe that all Dutch consumers who have booked a hotel room at least once through Booking since January 1, 2013 have suffered damage.
“Consumers have been paying too much for their hotel rooms for years,” explains CCC chairman Bert Heikens. “We have conducted research and it shows that Booking has been violating competition rules and consumer law since January 2013.”
For example, hotels would not be able to offer lower prices and better conditions due to illegal agreements. “Several European regulators have also already determined that Booking.com is acting unlawfully,” Heikens adds.
The European Court of Justice ruled last year that Booking may not prohibit hotels from offering rooms cheaper elsewhere. There was already speculation at the time that the booking platform could face many claims.
Expedia customers may also be disadvantaged
The first step in the process is now to collect victims. CCC will take care of the legal action itself. The Consumers’ Association supports the foundation and collects and registers consumers who want to participate in the claim. They initially pay nothing. But if the claim is granted, they must pay up to a quarter of their compensation.
According to the Consumers’ Association, not only customers who booked with Booking.com itself belong to the victims. People who have booked through platforms such as Agoda and Expedia can also register, as can people who reserved rooms via the website of a hotel itself. Due to Booking’s actions, those prices could also have turned out higher.
Many people have already signed up on Thursday morning. A spokesperson for the Consumers’ Association reports that the site is therefore sometimes not accessible. Other interested parties are advised to register at another time.
Booking is also under pressure in other European countries. For example, the company received fines in Spain and Hungary last year for allegedly abusing its dominant market position.