The Holiday Season is approaching, which mean congestion at the airport. KLM Recently had to cancel five flights and expects to do so more ofes in the coming period. What can you do if you are faced with a cancelled flight?
Imagine: You Are At The Airport And Hear At The Last Minute That Your Flight To Your Holiday Destination Will Not Be Departing. The last thing you want to do is figure out what you can do and what your rights are. What you do want to know is how you can still plop down on the beach with a drink in your hand as quickly as possible.
Accordance to a spokesperson for the consumers’ Association, you have three options: request a refund for your ticket, opt for the next available comparable flight to your final destination, or a comparable flight on a day of your choice. Whether you stand a Chance Depends on the Reason Why Your Flight was canceled.
The Most Important Factor for Compensation is Whether the airline Had to Cancel Due to Force Majeure or Not. Force major includes Bad Weather Conditions Such As (Snow) Storms, Strikes by Airport Personnel, and Poor Visibility Due to Ash Clouds After A Volcanic Eruption. “But also, for example, a Bird Flying Into the Engine,” Says Paul Vaneker or Euclaim.
Applications Are Often Wrongly Rejected
Vaneker Helps Passengers with Compensation Claims or Getting a refund. He explains that are three assessment moments that determine white you are eligible or not:
If there is no force major, you can skip the other two questions and you are entitled to compensation. But even if there is force major and the next two points can also be answer with ‘no’, you should get your money back, says vaneker. That amount can be up to 600 euros per person.
That still Regularly Goes Wrong, Vaneker Sees. Companies Still Too Often Reject An Application On Incorrect Grounds. They Benefit from the Fact that most people of the not get Beyond the Question of WHETER THERE is force major or not.
You can’t do much about a bird
While you can’t do much about a bird in the engine, you do have control over how you act afterwards. “The airline must do everything to arrange a replacement flight as quickly as Possible,” Says Vaneker. “THEN THAT BIRD ITSELF May Well Be An Extraordinary Circumstance, If That Is Not Properly Addressed Afterwards, You Are Still Eligible for Compensation.”
Because a storm, Strike, Global Malfunction or Other Extraordary Circumstance Upsets Your Holiday Plans, The Airline is not immediately relieved of its bond to get you to your destination. “If the next replacement flight accordance to the airline only departs after, for example, 24 hours, then is very unlikely.”
Vaneker Understands That Not Everyone Always Feels Like Getting Into The Discussion, You Have Other Things On Your Mind. But you do have a chance. If the airline continues to be difficult, he advises to call in a specialist or consultation your legal exenses insurance. “After all, you pay a premium for that every month.”
Pay Attention to Where You Book the Tickets
The Spokesperson for the Consumers’ Association Still Advisers Booking Directly with the airline, Instead of With A Flight Ticket website. You have the same rights there, only in practice it or does not go so smoothly. Among other things because a flight ticket site is only an intermediary, which does not make the process asier. The procedure can also be made unnecessarily complicated and sometimes Extra Mediation Costs are charged.
So Pay Attention to Where You Book Your Tickets and Don’t Forget to Apply For A Cost Reimbursement If Things Go Wrong. “For the overnight stay you are forced to make and the costs for food and drinks,” Says Vaneker. “It must be necessary costs. So no oysters and champagne, but rather a hamburger.” And it is up to you to proof what you have spent, he advisory. “So take pictures of all your receipts.”
Lost luggage? Don’t Let It Ruin Your Holiday
“It Happens Regularly,” Says Vaneker. “Don’t sit and wait Until your Suitcase is found again. You have the right to buy the necessary things you need in the meeanime.” These are at Least a toothbrush, some Clothes and for example a swimsuit. And Suppose You Are Making this Trip because you have leg invited to a party, then it is also allowed to purchase a new outfit. You just have to be able to prove this.