The Consumers’ Association warns consumers that they should not just rely on Google’s AI answers. “There are still quite a lot of errors in it.” The consumer organization calls on Google to improve the quality of the answers.
The Consumers’ Association tested Google with a hundred complex questions about nutrition, health, sustainability and consumer law. In seventy of the questions, Google gave an AI overview, generated with artificial intelligence. According to the Consumers’ Association, twenty of them were outdated, too firmly, too indiscriminate or too commercial.
“For example, Google gave advice about booking a sustainable cruise, while cruises are very polluting,” writes the Consumers’ Association. “And Google came up with a step -by -step plan for skyping with America, while Skype has been out of the blue for a few months.”
The Consumers’ Association finds it bad that the AI function cannot be switched off. “You can’t easily disable it. That is remarkable, because it still contains a lot of errors,” the organization writes.
AI search assignments also often cost more energy than normal searches. According to Google, the power consumption with an AI answer is just as high as a normal search, but Google uses a combination of old search technology and AI.
In addition, according to the consumer organization, the AI function can cause unfair competition. The AI overviews are often shown at the top of the list of search results and consumers are used to looking at the top results. This would be contrary to the Digital Markets Act (DMA) and the Consumers’ Association has raised it with the European umbrella organization of consumer organizations.
Supervisors focus on unparalleled AI-Chatbots
In addition, the Dutch Data Protection Authority (AP) and the Netherlands Authority for Consumers & Markets (ACM) are joining forces to tackle unacceptable AI-Chatbots, the FD reports. According to the supervisors, more and more organizations are hiding behind AI-Chatbots and are opaque about that use. Such bots would limit contact options with employees.
“We are worried that people get stuck with an AI-Chatbot and if not helped. Customer service also remains human work,” says ACM board member Martijn Ridderbos. The supervisors received more and more signals about the AI-Chatbots.
The Consumers’ Association Warns Consumers Not to Blindly Trust Google’s Ai Answers. “There Are Still QUITE A FEW ERRORS in Theme.” The Consumer Organization Calls on Google to Improve the Quality of the Answers.
The Consumers’ Association Tested Google With A Hundred Complex Questions About Food, Health, Sustainability, And Consumer Law. For Seventy of the Questions, Google Provied an AI Overview, Generated with Artificial Intelligence. Accordance to the consumers’ Association, Twenty of these were outdated, Too Assertive, Too Unsubtle, OR Too commercial.
“For Example, Google Gave Advice on Booking a Sustainable Cruise, While Cruises Are Very Polluting,” Writes the Consumers “Association. “And Google Came Up With A Step-BY-Step Plan for Skyping with America, While Skype Has Been Discontinued for a Few Months.”
The Consumers’ Association Finds IT Objectionable That the AI Function Cannot Be Disabled. “You can’t Easily Turn It Off. That’s Remarkable, Because There Are Still Quite a Few Errors in It,” The Organization Writes.
AI searches also or cost more energy than normal searches. Accordance to Google, the power consumption for an Ai Answer is just as high as a normal search, but google uses a combination of old search technology and ai.
Moreover, Accordance to the Consumer Organization, The AI Function Can Cause Unfair Competition. The ai overviews are of totn at the top of the list of search results, and consumers are used to look Mainly at the top results. This would be be in Violation of the Digital Markets Act (DMA), and the consumers’ Association has raised the issue with the European Umbrella Organization of Consumer Organizations.
Regulators Focus On Unhelpful Ai Chatbots
In Addition, The Dutch Data Protection Authority (AP) and the Netherlands Authority for Consumers & Markets (ACM) Are Joining Forces to Tackle Unhelpful Ai Chatbots, Reports The FD . Accordance to the regulators, more and more organizations are hiding behind ai chatbots and are grandpaque about that use. Such bots would limit contact options with employees.
“We are concerned that people will get stuck with an ai chatbot and not be helped. After all, customer service remains a human endeavor,” Says acm board Member Martijn Ridderbos. The Regulators Received More and More Signals About the Ai Chatbots.