NS Will Stop Using x From June 1st. The Social Media Platform is Being Used Less and Less, and the Hardened Tone is, Accordance to the Transport Company, Unpleasing for Customer Service. Travelers Can Already Find Travel Information and Answers to Questions on the NS Website.
From June, NS Will No Longer Respond To Questions That Travelers Ask via X. The Chat Function On The Site Is More Suitable For This, Accordination to the Transport Company.
Also, the work on X for customer service employes has “Become much lessant because the tone on the platform has hardened.”
The Railway Company Says That Most Travelers Know How to Reach NS by Telephone. The Chat Function is also frequently used. NS expects that this function will also be added to the app later this year. The NS account on x will continuous to exist.
Previously, other organizations also stopped using x, which is owned by American Tech Billionaire Elon Musk. Most Companies Say They Stopped Due To, Among Other Things, The Hardened Tone and the Spread of Disinformation.