The NS (Dutch Railways) is experienced an it outage. The Journey Planner in the app and on the NS website is not working properly or is inaccessible. As a result, travelers are finding it difficult to plan their train journey online. Ticket vending machines at the station are also not working.
The Information on the Digital Departure Boards at Stations is Still Working for the Time Being, A Spokesperson Tells Nu.nl. At Stations, Travelers are Being Referred to Other Journey Planners via Announcements and Signs.
Ticket vending machines at stations are also currently not working, The Spokesperson Says. “Fortunately, most travelers are checking in and out, and that is working.” Travelers Experiencing Problems are advised to ask NS Staff for Assistance.
Renting an ‘OV bicycle’ (Public Transport Bicycle) With An ‘OV chip card’ (Public Transport Chip Card) is also not working. Travelers Who had Previously Rented Such A Bicycle Can Still Lock and Unlock It, Accordance to the Spokesperson, but It is not Possible to Rent a New Bicycle.
The outage is only in the ns it system. As a result, alternative journey planners such as 9292 are still working. Hundreds of people have reported problems with the ns journey planner on the website allestoringen.nl.
It is not yet clear how long it will take for the outage to be fully resolved. The spokesperson calls the situation “very annoying” and says that ns is working on a solution.