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Customers of Webshop ShopsapH.com Were Recently Disappointed when they did not recyive their order, Received it Late, or Did Not Get Their Money Back. Nu.nl Investigated what you can do if your online order is disappointing.
You can order Everything Online Thesis Days: From Shoes to Books and Cat Food. And Sometimes Things Go Wrong. Accordance to the consumers’ association, 30 percent of people have experienced problems after placing an order. This Includes Delivery to the Wrong Address Or A Lost Package.
Althegh Such Problems can never be completely prevented, there are Several Things you can do to reduce the chance. To start with, Accordance to the Consumers’ Association, IT is important to check where you are ordering from. For example, read the reviews of people who have placed an order there before.
Always Keep an Eye Out for Fake reviews. After all, A Company May Benefit from Having Many reviews Left. ExaggeratedLy good or bad reactions may be a sign that it is not a real experience being shared. Furthermore, it is good to know that the Netherlands Has Five Quality Marks for Webshops. You can read about Them here.
Or Course, Your Package Can also Get Lost at A Webshop with a Quality Mark. But the chance that they will abide by the rules is greater. Because the fact that something some Sometimes Goes Wrong is not even the biggest problem. It’s Mainly That It’s Difficult to get in Touch with Fraudente web shops. That makes it much more diffult to get your money back. For Example, The Netherlands Authority for Consumers & Markets (ACM) Received Hundreds of Reports that the customer service of shopsapH.com was Difficult to Reach.
Pay Attention to Where You Buy
Dorith de Jong or ACM Tells Nu.nl That She, AS A Supervisor, Receives Many Reports About All Kinds of Webshops, But Especialy about drop shippers. These are parties that do not have their own assortment but place your order with a supplier. Of the product has to come from Abroad. It takes a long time before you recurreive the product, and the quality is ofes disappointing.
“If Something Seems Too Good To Be True, It Often Is,” Says de Jong. So check Products that are very cheap carefully. How likely is it that you will really get what you are promised? “Sometimes Something Sleems Reliable,
And know that ‘ordered today, Shiped Tomorrow’ Does Not Necessarily Mean That Those New Shoes Will Arrive Quickly. “If something has to come from far away, it can still take a very long time,” Says de Jong. It is Difficult to Supervise The Hogerous Number of Webshops and Dropshippers. “Sometimes you can do little afterward. We Therefore Ask Consumers to check carefully where they place an order and to check Whether the webshop is reliable.”
This is what you can do if you want your money back
You can still get out of it within the cooling-off period
For example, in Addition to reading the reviews, you can check where the store is locationed and look at the promised delivery time. Know that with an online purchase you are entitled to delivery within the agreed delivery time. If no term has legged, the statutory delivery time of thirty days applies.
If your purchase does not meet the expectations you could reasonly have, De Jong Advies First Contacting the webshop Itself. If you cannot resolve the issue, there are several steps you can take to get your rights.
For Products That You Purchase Online, A Cooling-Off Period or Fourteen Days Applies. This mean that you can undo the purchase within that time and get your money back. This is also possible if you have bone misled by the seller, althegh you must be able to demonstrate that you have leg fooled.
And there is the ACM consumer desk consumer, where you can report complaints. “That is important to us because it allows us to get a better view of problems that may be playing out at companies.”