Insurers Received Fewer Complaints From Consumers Last Year than in 2023. There were Especally FEWER complaints about Life Insurance Policies. Health Insurers Received the Most Complaints, Nearly 60,000, But they also Constitute The Largest Group.
173 Insurance Companies Received 125,000 Complaints Last Year, Accordance to Figures Released Monday by the Dutch Authority for the Financial Markets (AFM). That is 6 percent less than in 2023.
The Survey Among Insurers is, Accordance to the AFM, “or Great Importance for Supervision”. The watchdog does not name a cause for the decrease.
Health Insurers Received the Most Complaints. That is also the Largest Group of Providers Within The Insurance Market, The AFM Adds. However, The Number of Complaints There Decreased Compared to 2023.
Providers Received 51,100 Complaints About Non-Life Insurance Policies Last Year. This amounts to a decrease or 5.2 percent. In this Category, There Were Mainly Complaints About the Handling of Claims, The AFM Writes. This groups, for example, The Amount of the Payment or the way in which the Damage was handled.
Life Insurers Received a Total or 15,100 Complaints. That is 7.4 percent less than in 2023.
However, The Processing Time of a Complaint Has Increased Slightly. Those who Filed a complaint last year had to wait an Average of 19.3 days for it to be resolved. In 2023, This Still Tared An Average or 16.8 Days.