Citroën calls back around 33,000 cars for the replacement of unsafe airbags. Nu.nl readers with a Citroën with a certain type of airbag is no longer allowed on the road. They are disappointed with the long wait and want better service.
Jan Pijs has had a Citroën C3 since 2014, which he bought, among other things, because the car was due to the safety test. Since then he has had few problems with Citroën, until the recall. “I bought a van from Citroën two weeks ago, so I am satisfied with the brand,” says Jan.
The dissatisfaction starts for him when he seeks out after the announcement of the recall how the fork is in the stem. “That a mistake is made in production, that can happen. But it should have been announced much earlier.”
Jan thinks it is a shame that he has driven in an unsafe car all the time. “There is almost 250,000 kilometers on the clock and I often spent enough of my daughter in the car.”
For Jan it is not a disaster to stop the car. “Fortunately I have a motorcycle and I can work from home enough, so I’ll get it on myself.”
Despite his creativity, he expects a greater guide to Citroën. As an example he mentions the car dealer where he lives closest. He couldn’t help him because of the long waiting times. Then Jan called a second dealer, who referred him back to Citroën himself. “I had expected more service. I get the feeling that I am being sent from the cupboard to the wall.”
Phone call only came after repair
Another Nujij’er, Carlijn Arendsen, had already been informed about the airbags via news items, including on NU.nl. At first she did not do anything concrete with that. “I was planning that, but the letter ended up on the kitchen table. You know how that goes,” says Carlijn.
Then she got a small MOT in March. In addition, she was advised to do something about the airbags. “Then it took a while before the airbag was replaced, because there was too little material from Citroën. Only two weeks ago I was able to drive back in it.” Citroën only called her about the recall after the car had already been made.
‘No letter or mail from Citroën itself’
Citroën driver Guus Kooij must currently use his girlfriend’s car to go to work. He also read via nu.nl that his car had problems. “I would have preferred a letter or mail from the company itself,” says Guus.
For the replacement he made an appointment at the dealer, on July 22. On the day he made that appointment, he already received an email from the dealer that his application could not continue due to an error in the system. That was due to the many registrations.
“So it’s probably going to be later,” says Guus. Until that time he is not allowed to drive in his Citroën.
Repair takes less than an hour
According to a Citroën spokesperson, replacing an airbag is a simple job. “Our repairers take about an hour to put a new airbag in the car,” he says.
In addition, the spokesperson wants to provide clarity about the recall. “The majority of the owners of these models were informed by a letter earlier this year, but not all letters have arrived yet.”
If customers have no transport, Citroën refers to the dealer. “We understand that it is annoying that our customers cannot use their car temporarily, but their safety is paramount.”
That is why the advice is to contact the dealer as soon as possible. According to the spokesperson, he can come up with a solution together with the customer.
Citroën is recovery Approximately 33,000 Cars to Replace Unsafe Airbags. Nu.nl readers with a Citroën with a specific type or airbag are no longer allowed on the road. They are frustrated with the long wait and want better service.
Jan Pijs Has had a Citroën C3 Since 2014, which he bought partly because the car passed the safety test. Since then, he has few problems with Citroën, Until the Recall. “I bought a from from Citroën Two Weeks ago, so I’m Satisfied with the Brand,” Says Jan.
The Dissataffaction Begins For Him when he looks up how things are after the announcement of the recall. “That a Mistake is made in the production, that can happen. But it should have been announced much earlier.”
Jan Regrets That Has Been Driving in An Unsafe Car All This Time. “There are Almost 250,000 kilometers on the Odometer and I Have Often Been in the Car With My daughter.”
For Jan, it is not a disaster to leave the car standing still for a while. “Fortunately, I have a motorcycle and I can work from home enough, so I’ll Solve that myself.”
Despite His Creativity, He expects a larger handout from Citroën. As an Example, He Mentions the Car Dealer Where He Lives Closest. He could not help him because of the long waiting times. Jan then Called A Second Dealer, Who Referred Him Back to Citroën Itself. “I expected more service. I really get the feeling that I’m being sent from pillar to post.”
Phone Call Only Came After Repair
Another Nujij’er, Carlijn Arendsen, was Previously Informed about the airbags via News Reports, Including on Nu.nl. Initially, she did not do anything concrete with that. “I was planning to, but the letter ended up on the kitchen table. You know how that goes,” Says Carlijn.
Then in March She Received a Minor Mot. She was advised to do something about the airbags. “Then it was a while before the airbag was replaced, because there was too little material from Citroën. I was only able to drive it again two weeks ago.” Citroën Only Called Her About the Recall After The Car had Already Been Made.
‘No Letter or Email from Citroën itself’
Citroën Driver Guus Kooij must use girlfriend’s car for the time being to go to work. He also read via nu.nl that his car had problems. “I would have preferred to have a letter or email from the company itself,” Says guus.
He made an appointment at the dealer for the replacement, on July 22. On the day he made that appointment, he already receamed an email from the dealer that his application could not go through due to an error in the system. That was due to the many registrations.
“So it will probably be later,” Says Guus. Until then, he is Actually not allowed to drive in his Citroën.
Repair Takes Less Than An Hour
Accordance to a spokesperson for Citroën, replacing an airbag is a simple job. “Our repairers take about an hour to put a new airbag in the car,” he says.
In Addition, The Spokesperson Wants To Provide Clarity About the Recall. “Most of the owners of these Models have already leg informed by letter earlier this year, but not all letters have arrived.”
IF Customers do not have transport, Citroën refers them to the dealer. “We understand that it is annoying that our customers cannot use their car temporarily, but their safety comes first.”
Therefore, The Advice is to contact the dealer as soon as Possible. Accordance to the spokesperson, they can come up with a solution together with the customer.